Organisations can digitise and optimise their processes by applying Case Management. Case management operates on bundles of content in stead of individual documents or images. It enables you to bring the right people, processes and internal and external applications together. It endeavors to improve the performance of your organization by putting case information front-and-center rather than considering the process as primary, the way workflow and BPM do. In the end it gives you more insight into how the business is being run, thus facilitating strategic decision-making and planning.